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Problem SolverCommon Issues
KRA giving you trouble?
Pick your problem - get the fix in 3 minutes, or let us handle it for a flat fee. Common eTIMS, iTax, VAT & amnesty problems, with step-by-step fixes.
eTIMS Problems
Invoice, sync, and account issues
- eTIMS Down / Offline Invoicing
- Pending eTIMS Sync Error
- eTIMS Account Locked
- eTIMS Invoice Rejected
- eTIMS Device Not Registered
- eTIMS CU PIN Invalid or Blocked
- eTIMS Duplicate Invoice Error
- eTIMS Buyer PIN Missing
- eTIMS Compliance Checklist
- eTIMS Mandate Guide 2026
- eTIMS Penalty: KES 50K/Month
- What KRA Sees via eTIMS
iTax Problems
Portal, login, and filing errors
- iTax Portal Not Working
- KRA Status Code 500
- KRA iTax Traffic & Congestion
- KRA iTax Maintenance Schedule
- KRA PIN Not Working
- Safaricom / M-Pesa Down
- How to File VAT Return on iTax
- VAT Return Filing Checklist
- VAT Ledger Explained
- Dispute a Wrong Auto-Populated Return
- Auto-Populated Input VAT Credit
- Free KRA Status & Ledger Health Check
VAT Problems
Registration, penalties, and returns
Tax Amnesty & Compliance
Deadlines, waivers, and certificates
Can't find your issue?
Run the free eTIMS error diagnostic - it covers rejections, sync, lockouts and PIN failures. For anything else, a KRA-registered agent takes it per incident at KES 1,500.
Also see: KRA System Status · Tax Deadline Calendar · All Resources