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eTIMS Error Diagnostic - Find Your Exact Fix
Select what you're seeing. Two or three questions later you'll have the specific fix steps for your case - rejected invoices, pending sync, lockouts, PIN failures - plus the deep guide if you need more.
Step 1
What is eTIMS doing that it shouldn't be?
Pick whichever is closest - you can restart at any time.
Diagnostic logic based on the documented behaviour of KRA eTIMS (Tax Procedures Act ss.59A, 86) and the rejection patterns our filing desk sees weekly.
Why a diagnostic, not a chatbot
Same error, three different causes
'Pending sync' can be connectivity, an expired certificate, or the 7-day lockout. The questions narrow it to your case.
The 7-day clock is the deadline that matters
Devices lock after 7 consecutive days without sync. The diagnostic flags your position on that clock immediately.
Free beats queued
You get the same decision tree our agents work from, instantly - and if it's still stuck after this, a KRA-registered agent takes it per incident at KES 1,500.
Still stuck after the diagnostic?
A KRA-registered agent works your exact case - device, certificates, rejections - at KES 1,500 per incident.
Get incident help